Terms of Use
Luxe Moving Company 
The Hague, Amsterdam, Utrecht, Rotterdam

The following Terms of Use is a legal contract between an individual user and Luxe Moving Company regarding the use of our website and services

  • While we do our best to move your items without any damage, we offer a full insurance up to 2 million euros on all items that we move. There is an own-risk amount that we use as a good will paid by our customer per claim in the range of 150 EUR

  • Fragile and special items must be clearly labelled and properly packed/ secured before being moved and Luxe Moving movers must be informed regarding these items to take proper actions for their safe transport. Failing to report these items could violate Luxe Moving insurance policy

  • When not opting for the Luxe Moving packing-service, we expect items to be packed and secured in boxes or bags. Luxe Moving retains the right to refuse to move loose items that are not safely packed

  • Movers require a 10 minute break after every 4 hours of moving to guarantee their safety and ensure quality of output

  • During the move, we make use of a full suit of top-notch moving materials such as special trollies, moving ropes, moving blankets, etc

  • If there are any special needs/ instructions, these must be communicated in writing to Luxe Moving at least 48 hours prior to the moving date

  • Our movers are highly trained and skilled and are expected to perform their job based on their expertise, in case of dispute the planner must be informed immediately to take proper action inform the movers promptly